Surveyor - Occupier Management (London or Manchester based)

London

Description

To assist with the day to day management of client’s properties/portfolios within Cluttons Corporate Occupier Services team, reporting to Senior Surveyor. Key responsibilities include:

  • Take a proactive approach to dealing with daily estates management issues, liaising with Landlords, Managing Agent and Tenants as appropriate
  • Ensure all client data is kept accurate and up to date through implementation of the data change process on TRAMPS
  • Liaise with Clients and Client’s solicitors about upcoming lease transactions that will impact the property portfolio as well as other third-party suppliers
  • Maintain workflows and progress reports on Cluttons client Portals
  • Inspect properties to ensure compliance with lease terms and statutory requirements to identify asset management opportunities and operational cost savings e.g. utilisation of vacant space
  • Advise on lease queries including, but not limited to, repair, access, boundary disputes, rights, maintenance, and payment queries.
  • Consideration of and processing applications for licences, e.g. assignments, alterations etc., providing written reports and recommendations to and liaising with clients and client’s solicitors.
  • Be able to review and analyse service charge budgets to ensure Corporate Clients are minimising OPEX costs
  • Financial Management to include:
  1. Preparing and approving rent payment files for lease payables
  2. Collection of tenant arrears, in liaison with the client accounting team
  3. Assist with budgeting/variance reporting, bad debt monitoring, funding requests and charge raising for lease payments or receipts
  4. Invoice Approvals
  • Preparation of client reports and attendance of client periodic meetings.
  • Assisting in the delivery of strategic real estate projects
  • Helping to develop and enhance client relationships
  • Assist in the identification of new opportunities and in client pitching to support business growth plans
  • Liaising with other service lines and specialist teams within the firm as required i.e. Lease Advisory, Client Accounts, Project Building Consultancy
  • Attend external networking events, keep abreast of market developments

Requirements

  • MRICS qualified or working towards your APC (second year)
  • An understanding of Estates Management, preferably from an occupier/tenant perspective
  • Knowledge of TRAMPS, or other Property Management Systems
  • Experience in lease reading
  • Good understanding of Landlord and Tenant Act 1954 to advise Clients on lease events and any Notices they will need to be served or Notices served on Clients.
  • An understanding of data analytic tools such as Power BI (desirable)
  • A self-starter keen to take on responsibility for managing instructions or subsections of major instructions within team with ability to prioritise when required
  • Excellent communication skills
  • Enthusiasm to drive efficiencies within the team
  • Ability to manage workloads and multitask to deal with multiple clients
  • Ability to build rapport and relationships both internally and externally
  • Excellent team management, leadership, coaching and mentoring skills
  • Full, clean driving license (not essential)

Benefits

  • Holidays: 25, increasing to a maximum of 30
  • Auto Enrolment Pension Scheme
  • Life Assurance
  • Interest Free Season Ticket Loans
  • Cycle to work scheme
  • Flu and Eye Care Vouchers
  • Employee Assistance Programme
  • Plus Flexible benefits policy that allows you to pick and choose additional benefits including:
    • Purchase of 5 days holiday
    • Discounted Gym membership
    • Dental Insurance
    • Home computing and technology programme
    • Private medical insurance
    • Health cash plan