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Managing a large portfolio of properties, Mimi ensures that we provide an outstanding level of service to our clients and tenants. Her key areas are managing maintenance issues, providing management information and ensuring that our properties are compliant in accordance with health and safety legislation.
Delivering exceptional customer service and managing expectations is a pivotal part of Mimi's day, and she ensures that all matters related to any report or query is dealt with as efficiently as possible.
She covers all aspects of the role, from managing maintenance and repair work, handling deposit disputes, assisting in insurance claims to updating legislation documentation to name a few.