Head of Residential Insight & Research


Cluttons is an international real estate services company. We provide a wide range of commercial and residential property services, including asset management, valuation, corporate services, telecoms and consultancy. Our clients range from international corporates and institutional investors, to private individuals and families. Founded in 1765, we now employ over 250 staff through a network of offices in the UK.

We are proud of our flexible approach to work and offer a hybrid set up – we are flexible on where you work, noting that you need to spend time in in our London office, and to be able to service our clients.

The role

The candidate will be joining a growing business to drive forward its Residential offering. As Head of Residential Insight & Research they will be developing a research programme, devising and delivering thought leadership, establishing new proprietary datasets and building Cluttons’ credibility with clients, prospects and the wider industry. They will be ambitious about becoming a leading voice in the UK residential research sector.

Key Deliverables
  • Devising and delivering a residential research programme
  • Producing thought leadership reports, articles, and blogs
  • Giving presentations on the residential market to clients and prospects
  • Overseeing the delivery of regular data-led outputs including quarterly forecasts and reports
  • Overseeing the improvement of existing proprietary datasets and creation of new datasets


People / Relationships

  • Generate ideas for new research outputs via collaboration with colleagues, external organisations and the wider industry
  • Develop strong relationships with clients and prospects, becoming the go-to for any queries on residential data and insight
  • Build relationships with Cluttons market facing teams (estate agents, valuers, etc.) to gather market intelligence
  • Create strong working relationships with research partners/external consultancies commissioned to undertake research projects

Clients and business development

  • Present research to colleagues, clients, and prospects on a regular basis
  • Create content for blogs, webinars, and other marketing collateral
  • Work with PR to become a go to name for insight on the UK/London residential market

Financial / contracts

  • Manage the Residential Insight & Research Budget, devising a costed residential research programme that can be put to Head of Insight & Research/Management Board and delivered each year
  • Oversee contracts and agreements with relevant suppliers and consultants ensuring services are delivered as expected
  • Develop business cases for new suppliers/consultants/team members as and when necessary

Systems and process / workstreams

  • Manage existing quarterly deliverables (i.e. quarterly reports, indexes, and forecasts) to ensure they are efficient, timely and completed to the highest possible standard
  • Create research briefs and appoint and manage external organisations and freelancers when they are commissioned to carry out research
  • Conduct research when it’s done in house via desktop research, literature reviews, interviews, data collection and analysis
Person specification

Essential qualifications

  • Educated to degree standard in an applicable discipline

Essential experience

  • Minimum of 7 years of relevant and /or related experience within the UK/ London residential research sector
  • Experience in leading and getting the best out of project teams
  • Excellent communication skills with the ability to engage a range of stakeholders
  • Ability to manage client relationships and work to deadlines
  • Good analytical judgement, proven ability to critically analyse data and draw conclusions
  • Outstanding written and verbal communication skills
  • Excellent presenter and public speaker


  • Holidays: 25 – increase in line with length of service to a maximum of 30 days
  • Enhanced Auto Enrolment Pension Scheme
  • Life Assurance
  • Interest Free Season Ticket Loans
  • Cycle to work scheme
  • Flu and Eye Care Vouchers
  • Employee Assistance Programme

Plus Flexible benefits as below

  • Policy that allows you to pick and choose additional benefits including purchasing 5 days additional holiday
  • Discounted Gym membership
  • Dental Insurance
  • Travel Insurance