Operations manager

Description

We are a business with exciting sustainable growth plans over the next few years looking for amazing people who want to grow along with us.

We are a business that values our people. We've launched exciting people initiatives to better our people's experience and we engage with our people to listen to their needs and wants. We have adopted a hybrid working policy that gives our people the flexibility they want and we reward and recognise them well through numerous ways including our extensive benefits package and the way we align our support to match their career goals.

We employ 250 staff in the UK with a fast-growing presence, headquartered in London and serving a wide range of clients. We have established a strong track record and reputation as the ‘partner with a purpose’ to help each client get the most out of their property.

Through our network of offices in the UK, we offer a wide range of property services including consultancy, management, investment and commercial agency, residential sales & lettings.

The role

The Operations Manager is responsible for maintaining and increasing the efficiency of the internal business operations, including the management of the business support team.

The best things about the role

  • It's an exciting time to join the business, as we begin a new chapter of sustainable and ambitious growth.
  • Your focus will be on helping the business to maximise profitability. There is plenty of scope to make the role your own, by identifying and introducing operational improvement and change projects.
  • You have the opportunity to become a heartbeat of the business. You would meet and get to know employees across the whole business as you understand the opportunities and challenges that they face.
  • You would oversee a team of around five business support executives and office managers, who are responsible for partnering with our fee earners to ensure they are supported to deliver profitable growth, and ensuring our offices are managed and run well.

Responsibilities

  • Around 50% of the Operations Manager’s time is spent on identifying the need for and introducing operational improvement and change. Current examples include introducing and embedding an e-signature system and process to the business; and introducing an out-of-hours switchboard.
  • The other 50% is spent on supporting the business via effective management of their team.
    • Ensuring business processes, such as client validation, pipeline & instruction management and credit control are adhered to and quality checked, while constantly scanning for opportunities to improve the processes.
    • Ensuring our governance structure is embedded and coordinated at business unit level.
    • Ensuring the unique needs of each business unit and the type of support that they require from their Business Support Executive is in place.
    • Ensuring a professional and effective switchboard and reception service, including providing some cover themselves, and that our offices are well run and set up to support our employees to succeed.
    • Ensuring the team can cover one another during holidays and busy periods, which may include providing cover themselves.  
  • The above is not exhaustive, and the Operations Manager is able to adapt, and support their team to adapt, to provide any other administrative needs that the business has.
  • They may be required to act as fire warden and first aider.

Requirements

  • A degree or vocational qualification, ideally in business administration or business management or similar.
  • Familiarity with low-code or no-code platforms such as Monday.com or Asana would be an to automate business processes would be an advantage but is not essential. 
  • Experience of identifying and embracing small business change projects, leading and delivering a demonstrable positive commercial impact on the business through cost savings or enhancing profitability.
  • Experience of creating, following and advancing business process, delivering demonstrable process improvements.
  • Confident and curious user of how technology can effect change, to increase efficiency via automation of process. 
  • People management experience, creating a highly motivated, high performing team and stretching & developing direct reports to progress.
  • Excellent verbal and written communication skills, experience of editing documents to comply with brand style.
  • A positive, proactive approach.
  • Solutions focussed and eager to bring ideas and improvements to the table. Able to consider, analyse and recommend different options.
  • Advanced user of Outlook, Word and PowerPoint, and intermediate Excel experience.
  • Ability to deal with a varied workload, multiple and wide-ranging tasks with multiple managers
  • Excellent organisational skills required
  • Works well under pressure
  • Uses initiative
  • Strong work ethic and highly motivated in a busy environment

Benefits

  • Holidays: 27 – increase in line with length of service to a maximum of 30 days
  • Private medical insurance
  • Auto Enrolment Pension Scheme
  • Life Assurance (3x)
  • Interest Free Season Ticket Loans
  • Cycle to work scheme
  • Flu and Eye Care Vouchers
  • Employee Assistance Programme
  • Policy that allows you to pick and choose additional benefits including purchasing 5 days additional holiday
  • Discounted Gym membership
  • Dental Insurance
  • Travel Insurance

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

  • Purchasing up to 5 days additional holiday
  • Discounted gym membership
  • Discounted dental insurance
  • Discounted private medical insurance for family cover
  • Discounted critical health insurance and more