Portfolio lettings administrator

Description

We are a business with exciting sustainable growth plans over the next few years looking for amazing people who want to grow along with us.

We value our people. We've launched exciting people initiatives to better our people's experience and we engage with our people to listen to their needs and wants. We are proud of our flexible approach to work and offer a hybrid set up where your home location in or around the outer London area should not be a barrier to undertaking this role – we are flexible on where you work, noting that you need to spend time in our London office, and to be able to service our clients.

Cluttons is a company with a difference, working on a solid foundation of mutual trust, we are commercially focussed, and business orientated. We employ over 250 people in the UK with a fast-growing presence, serving a wide range of Clients. We have established a strong track record and reputation to help each Client get the most out of their property. Through our network of offices in the UK, we offer a wide range of property services including consultancy, management, investment and commercial agency, residential sales & lettings.

The role

Provide administrative support to the Property Managers in the portfolio team across circa 300 tenancies. The Portfolio Lettings Administrator involves providing a wide range of support functions for the team, including liaising with the team to progress tenancies, dealing with renewals, speaking to landlords and tenants as well as dealing with a third parties

Requirements

  • Draw up tenancy agreements, contracts, and relevant Lettings Administration
  • Maintain the computerised property records system
  • Build relationships with landlords and tenants
  • Raise invoices as required
  • Be a first approver for service partner invoices and disputing/investigating these where required
  • Provide general administrative support to managers and team
  • Book EPC’s, EICR’s, check-in inventories, gas safety’s and cleans as necessary
  • Complete ‘right to rent’ checks
  • Carry out referencing checks on tenants
  • Prepare section 21, 8, 48 notices with prescribed information for review by property manager as and when required
  • Deliver excellent customer service and communication
  • Build trusted relationships with colleagues, clients, tenants and service partners
  • Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

Requirements

  • Must have some property management experience in a similar role
  • Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
  • Ability to prioritise workload and work effectively in a high-pressured environment
  • Ability to deal with difficult situations
  • Ability to work under pressure
  • Close attention to detail
  • A proficiency in the use of MS Office including Outlook, Word, and Excel
  • Strong administrative skills
  • Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
  • Working on own initiative without close supervision and as part of a team
  • Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes

Benefits

  • Hybrid working - to give you the flexibility you need
  • Holidays: 25 days increasing in line with length of service to a maximum of 30 days
  • Enhanced auto enrolment pension scheme - to help you save for the future
  • Life assurance - to protect your loved ones should the worst happen
  • Interest free season ticket loans
  • Cycle to work scheme - discounted bicycles
  • Flu and eye care vouchers - to keep you healthy
  • Employee Assistance Programme - 24/7 health & wellbeing support
  • Help@Hand Remote GP app - to give you and your family access to medical experts quickly
  • Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
  • Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

  • Purchasing up to 5 days additional holiday
  • Discounted gym membership
  • Discounted dental insurance
  • Discounted private medical insurance
  • Discounted critical health insurance and more