Service charge accountant (hybrid working)



We are a business with exciting sustainable growth plans over the next few years looking for amazing people who want to grow along with us.

We are a business that values our people. We've launched exciting people initiatives to better our people's experience and we engage with our people to listen to their needs and wants. We have adopted a hybrid working policy that gives our people the flexibility they want and we reward and recognise them well through numerous ways including our extensive benefits package and the way we align our support to match their career goals.

Cluttons is a company with a difference, working on a solid foundation of mutual trust, we are commercially focussed, and business orientated.

We employ over 230 staff in the UK with a fast-growing presence, headquartered in London and serving a wide range of clients. We have established a strong track record and reputation as the ‘partner with a purpose’ to help each client get the most out of their property.

Through our network of offices in the UK, we offer a wide range of property services including consultancy, management, investment and commercial agency, residential sales & lettings.


Cluttons is currently looking to recruit a Service charge accountant to be based in Reading or London. The role works as part of the accounts team but with a strong link to the property management team, managing the end-to-end service charge process on a portfolio made up of residential, commercial and mixed-use properties.


  • Manage the end-to-end service charge process for residential, commercial and mixed-use properties
  • Ensure all year-end service charge reconciliations are completed within the 4-month RICS deadline
  • Responsible for billing all balancing charges/credits to tenants
  • Responsible for managing and maintaining the service charge control tracker
  • Lead on all internal service charge calls with the property and facility managers
  • Ensure all service charge budgets are loaded to the property management system, TRAMPS, at least 6 weeks prior to the year end date
  • Manage the transitions in/out process for all purchases, sales, and loss of management
  • Produce cash reconciliations for all service charge properties
  • Main point of contact for the auditors on all service charge queries
  • Ensure section 20B forms are submitted on time to the residential tenants
  • Liaise with the relevant Property Managers on the portfolio, acting on and providing information in a timely manner
  • Attend meetings with clients when required and work with the clients to understand their needs, interpret their demands and respond as appropriate
  • Calculation and compilation of completion statements, rent review calculations and interest rates applicable
  • Review of property expenditure regularly and agreeing correctness with Property Manager or Site Manager and action the necessary amendments
  • Completion of annual and quarterly service charge reconciliations complete with balance sheet/cash analysis and extended trial balance
  • Six monthly service charge actual expenditure to budgeted reporting, detailing any variances and reporting to clients/tenants
  • Review, recommendations & posting of prepayments and accruals at the service charge year end


Essential qualifications

  • Minimum GCSE level including maths and English
  • AAT or equivalent (desirable)

Essential experience

  • Comprehensive and demonstrable service charge accounting experience
  • Experience working with TRAMPS property management system would be preferred but not essential
  • Knowledge of how to close year ends and demand balancing service charges
  • Ability to reconcile service charges and prepare service charge cash reconciliations
  • Strong written and verbal communications and interpersonal skills
  • Understanding of general VAT accounting laws and requirements
  • Understanding of the application of VAT in commercial property
  • Advanced excel skills


  • Hybrid working - to give you the flexibility you need
  • Holidays: 25 days increasing in line with length of service to a maximum of 30 days
  • Enhanced auto enrolment pension scheme - to help you save for the future
  • Life Assurance - to protect your loved ones should the worst happen
  • Interest Free Season Ticket Loans
  • Cycle to work scheme - discounted bicycles
  • Flu and Eye Care Vouchers - to keep you healthy
  • Employee Assistance Programme - 24/7 Health & Wellbeing support
  • [email protected] Remote GP app - to give you and your family access to medical experts quickly
  • Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

  • Purchasing up to 5 days additional holiday
  • Discounted gym membership
  • Discounted dental insurance
  • Discounted private medical insurance
  • Discounted travel insurance and more