Credit controller

Description

The role

We are looking for a new Credit Controller to join our growing Client Accounting team. This can be based in either our London or Reading office. We are very flexible and the role can be mainly remote as long as you can work from our London or Reading office at least once a fortnight.

Responsibilities

The Credit Controller will be responsible for managing and recovering arrears on behalf of clients. The role involves collaborating with various stakeholders and ensuring timely resolution of tenant queries. Key duties include, but are not limited to:

  • Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process
  • Implementing Payment Plans: Work with tenants and Surveyors to implement payment plans, ensuring they are approved and followed through for smooth arrears resolution.
  • Instructing Legal Action: Instruct solicitors or bailiffs as necessary, in line with recovery actions approved by clients and Surveyors.
  • Data Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes.
  • Credit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions.
  • Process Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices.
  • Resolving Tenant Queries: Address tenant queries through various channels (telephone, email, fax, letter) to facilitate prompt payment and clear any discrepancies.
  • Stakeholder Liaison: Liaise with Facilities Managers, Surveyors, and Client Accountants daily to ensure that all stakeholders are aware of outstanding invoices and payment statuses.
  • Supporting Surveyors and Facilities Managers: Assist Surveyors and Facilities Managers in resolving queries and managing their portfolio effectively.
  • Routine Enquiries: Respond to routine enquiries (correspondence, emails, telephone calls, etc.), always maintaining professional and efficient communication.
  • Database Management: Manage and manipulate databases, particularly Excel, by reformatting reports from TRAMPS property management database into usable formats.
  • Ad Hoc Duties: Participate in additional projects or ad hoc duties as required by the team or business.

Requirements

Experience:

  • Proven experience in Credit Control, finance operations, and reporting.
  • Knowledge of property management is highly desirable but not essential.

Skills:

  • Strong interpersonal skills with the ability to communicate assertively and professionally.
  • Numerate with high attention to detail in financial processes.
  • Proficient IT skills, particularly in Microsoft Office applications (Excel, Word, etc.).
  • Experience with Tramps/APB systems is highly desirable.

Personal Attributes:

  • A proactive, self-motivated, and solution-oriented approach to tasks.
  • Ability to work independently and as part of a team, managing multiple priorities.
  • Strong organizational and time-management skills.

Benefits

  • Hybrid working - to give you the flexibility you need
  • Holidays: 25 days increasing in line with length of service to a maximum of 30 days
  • Enhanced auto enrolment pension scheme - to help you save for the future
  • Life assurance - to protect your loved ones should the worst happen
  • Interest free season ticket loans
  • Cycle to work scheme - discounted bicycles
  • Flu and eye care vouchers - to keep you healthy
  • Employee Assistance Programme - 24/7 health & wellbeing support
  • Help@Hand Remote GP app - to give you and your family access to medical experts quickly
  • Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
  • Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

  • Purchasing up to 5 days additional holiday
  • Discounted gym membership
  • Discounted dental insurance
  • Discounted private medical insurance
  • Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.