Corporate responsibility
Our approach combines sustainability with corporate responsibility encompassing the way we do business, our people, our clients, the communities we operate in and the environment around us.
Our approach
Cluttons’ operates with responsibility and integrity throughout it’s business operations. We seek to minimise our impact on the environment and reduce our carbon emissions whilst providing positive impacts for our clients, the communities, and charitable support.
Our commitment to corporate responsibility is underpinned by our core values of challenge, collaboration, community, drive and fascination and through our aim for continuous improvement in our economic, environmental, social and governance performance. Further detail can be found in our Sustainability Policy.
People and Culture
We will foster a responsible culture amongst our employees and all those that work with us and aim for the highest standards of corporate behaviour and integrity. This requires strong leadership, clear governance and effective communication to staff of the expectations we have of them and their contribution to these aims. We invest in staff training and development to ensure that our people have the skills and support they need to do their roles. We are committed to the health and safety of our staff through ensuring a safe working environment and a culture which prioritises wellbeing. Central to this is our employee wellbeing policy which highlights support and guidance available to help our people stay healthy and work safely. Mental health is prioritised by promoting awareness, reducing stigma and ensuring staff are supported.
Equality, Diversity and Inclusion
Cluttons promotes equality, diversity and inclusion through our employee-led Belonging and Opportunity (BAO) group. Our BAO group drives initiatives which promote fairness, representation and inclusion across our business. We aim to create a working environment where everyone feels that they can come to work authentically and bring their true selves. We regularly celebrate awareness days, with our Chief Executive Officer frequently in attendance in our meetings. We invest in ED&I training, inclusive recruitment practices and strategy development to integrate belonging and opportunity into our business as usual.
Corporate Social Responsibility
Our Corporate Social Responsibility (CSR) Board, comprised of employee volunteers, is responsible for taking an active role in shaping the CSR agenda, leading on the business’ charitable initiatives, and raising awareness of campaigns and initiatives. Through this, CSR is embedded in the heart of our daily operations and communicated effectively across the business. Our people receive 2 volunteering days per year and are actively encouraged to use them. Progress by the CSR board is regularly communicated to our stakeholders through our Leadership team. Our CEO meets with the Corporate Social Responsibility (CSR) Board frequently for updates on performance and charitable initiatives.
The CSR Board supports three pillars of strategic importance:
- Employee wellbeing & workplace culture – which aims to reduce the environmental impact of the business
- Environmental sustainability – which aims to foster a healthy, inclusive and positive work environment that values mental health and physical wellbeing
- Community & education – which aims to strengthen Cluttons’ positive impact on society by supporting local communities and education services
Community and Social Value
Cluttons actively supports the communities in which we operate in, charity fundraising, carrying out volunteering and is committed to delivering social value benefits. Our community and education support is equally varied and diverse. Partners and staff are actively engaged in a wide-ranging programme of community support for schools, universities, professional bodies and where we can use our expertise to contribute to the efforts and livelihood of others.
Environment
Our approach to environmental sustainability focuses on reducing our environmental impact and ensuring our operations support a more sustainable future as outlined in our Environmental Policy.
Through our business, we work to minimise our contribution to climate change through energy reduction, reducing our water consumption, reducing the amount of waste we create and the conservation of resources. We give preference for low carbon and energy efficient options, and use of circular economy principles. We have carried out our carbon baseline for FY25 as demonstrated in our Carbon Reduction Plan and have set our Net Zero Target.
We procure goods and services responsibly as detailed in our Responsible Procurement Policy. We encourage sustainable choices in areas such as contractor and supplier selection. We expect similar sustainability standards from our suppliers and contractors.
We have implemented an Environmental Management System (EMS) which measures, monitors and sets targets for the reduction of our significant environmental impacts. We continually review our environmental performance, maintain our ISO 14001 certification and report progress internally and externally.
Ethical Business
We conduct our business with integrity, transparency and accountability. Our business operations are guided by moral principles and social responsibility beyond legal requirements, considering our impacts on stakeholders. We strive to provide our clients with a high standard of service and to become an employer of choice. Related policies:
Governance & Management
Our approach to sustainability governance is embedded across our company through responsible business practices. These practices clearly allocate responsibility and detail actions. Overall accountability exists within our Leadership Team who oversee our commitments and ensure sustainability is considered in strategic decision-making. They are supported and guided by our Head of Sustainability who works to create and deliver the sustainability strategy and embed sustainability within the Cluttons business. We have our CSR Board who supports in the roll out of any initiatives and charitable volunteering activities.
Cluttons complies fully with all legal obligations regarding our operation. We act in compliance with client objectives, approved codes of practice and any other requirements not codified by law to which we subscribe. Our ISO 14001 Environmental Management System ensures clear principles are embedded that support responsible environmental performance and continual improvement across the business. Procedures and standards are reviewed regularly by our Head of Sustainability and Head of Compliance to ensure they meet legislation and regulations, and of our own policy requirements. Performance is reported back to our CEO and Leadership Team on a regular basis. We also give performance updates to employees, clients, and other interested stakeholders. Regular training is provided to our employees on environmental matters. Related policies:
